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(1-800-468-3500) 
CALL 773-HOT-ROOM 
(773-468-7666) 

FAX 312-649-0559 
e-mail: hotrooms@hotrooms.com 

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Welcome to Hot RoomsŪ / FAQ

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Cloud Gate
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Welcome to Hot RoomsŪ, Chicago's premier discount service, offering our clients maximum discounts at Chicago hotels. We are located in Chicago and specialize in Chicago reservations.  Our staff have seen all the hotels in person and can help you decide on the best hotel for your needs. 

Hot RoomsŪ discounted rates are available weekdays as well as weekends. 

With Hot RoomsŪ, there is no club to join, nor any fee to pay. 

Hot RoomsŪ is a free service to the caller.


Is Hot RoomsŪ free? 
Hot RoomsŪ is a free service to the caller. 
With Hot RoomsŪ, there is no club to join, nor any fee to pay. 

Who can use Hot RoomsŪ? 
Anyone who wants to save money on Chicago hotels: tourists, families, business travelers, midweek and weekend getaways, house guests. 

What about groups of rooms? 
We can help you with: weddings, meetings, tour groups, school groups - just contact our Group Department for special rates. 

How far in advance can I call? 
Callers can book reservations from the day of arrival, to as far as four months in advance. Some of our customers have even called from their car phones in route to Chicago, but if you prefer pre-planning, call Hot RoomsŪ today!

How do I reserve a room? 
You just need a credit card to guarantee your reservation. Our rates are not inclusive of the 15.4% downtown Chicago hotel tax.  (tax varies in the suburbs as noted) Nothing is charged to your credit card, you pay the hotel directly for your hotel stay. We accept American Express, Mastercard, Visa, Discover, Diners Club and Carte Blanche.

 

What if I need to cancel? 
Each hotel's cancellation policy would apply to all reservations plus a Hot RoomsŪ cancellation fee of $25.00 will be charged to your credit card. (This only applies to non-emergency cancellations.) 

When can I call? 
Our phones are answered 24 hours a day, 7 days a week, by agents who can make your reservations. If needed, our staff can return your call the next business day during our office hours, 9AM-7PM weekdays.  If you need immediate assistance please call 800-468-3500 then press zero to speak to an operator. Or call 312-649-0597.  If you wish please e-mail us at hotrooms@hotrooms.com

What if all the rooms in the city are sold out? 
It's true, Chicago is a very popular convention destination, so some dates may be sold out. If you're traveling for pleasure, perhaps you can change your dates of travel. Our expert staff will be able to inform you of available dates for your stay. In case this is not an option, Hot RoomsŪ will either be able to make your reservation at a downtown Chicago hotel at a slightly higher rate, or we will place you on our wait list. If you are on our wait list we will call you. With a little patience, you will be able to get a room even during the largest of conventions. We have succeeded in placing over 100 wait listed clients during some of Chicago's largest conventions! 


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Hot RoomsŪ a division of Hotel Reservation Management
875 N. Michigan Ave. Suite 3100
Chicago, IL 60611-1962

Last updated 02/12/2014
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